Surefire supports the concept of Personal Teams for each User. A Personal Team consists of other Surefire Users who fill a role or Slot on the Team.
For example, you may have on your Team a Marketing Coordinator, Assistant, and Processor that you are always working with.
Team Slots are very handy when used with Workflows and Rules.
For example, let's say that every time you have a new Lead assigned to you, there's a specific task (e.g. schedule a call) that should be assigned to your Assistant. A workflow can be employed to automatically assign the task to whichever Surefire User fills the Assistant slot on your Personal Team.